Return & Refund

Return and Refund Policy

At WashLab, we are committed to providing excellent service and customer satisfaction. If there are any issues with your orders, we will ensure they are resolved promptly and fairly.

Missed Deliveries and Delays

If we fail to deliver your items on time, or if there are significant delays, you are eligible for either a full refund or a partial refund, depending on the circumstances.

Damaged or Lost Items

In case of damaged or lost items:

• Please report the issue within 3 days of receiving your order.
• Our team will conduct a thorough investigation and process your refund within 14 days of receiving the report.

Refund Options

Refunds can be issued as:

1. A direct reversal to your original payment method.
2. Store credit, which has no expiration date and no restrictions.

Reporting Issues

To initiate a refund or report any problem:

1. Contact us within 3 days of the issue.
2. Provide all relevant details to help us resolve your concern swiftly.

We strive to ensure every experience with WashLab exceeds your expectations. Thank you for trusting us with your laundry needs!